Privacy Policy

Last updated: June 2026

Vela & Paw respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, upload photos, place an order, contact us, or otherwise interact with our services.

By using our website or placing an order, you agree to this Privacy Policy.

Information We Collect

We may collect the following types of information:

Information You Provide

• Name

• Email address

• Phone number, if provided

• Billing and shipping address

• Order details

• Uploaded pet photos

• Pet name or other personalization details you provide

• Customer support messages

• Product reviews, survey responses, or testimonials you choose to submit

Payment Information

Payments are processed by secure third-party payment providers. We do not store your full credit card number or payment card details.

Website and Device Information

When you visit our website, we may collect information such as:

• IP address

• Browser type

• Device type

• Pages viewed

• Referring website or ad

• General location information

• Shopping activity on our site

• Cookie and tracking information

How We Use Your Information

We use your information to:

• Create custom pet portraits

• Generate previews, proofs, or final artwork

• Process and fulfill orders

• Print and ship physical products

• Provide customer support

• Process revisions, replacements, refunds, or order issues

• Send order confirmations, shipping updates, and service messages

• Send marketing emails or offers, if you opt in

• Improve our website, products, and customer experience

• Measure advertising and website performance

• Prevent fraud, abuse, security issues, or misuse of our services

• Comply with legal, tax, accounting, and operational obligations

Uploaded Photos and Portrait Files

When you upload a pet photo, we use it to create your custom portrait, provide previews or proofs, process revisions, fulfill your order, and provide customer support.

Uploaded photos and generated portrait files may be processed by trusted service providers that help us operate our website, create artwork, store files, print products, and fulfill orders.

We do not sell your uploaded pet photos or custom portrait files.

We do not publicly use your uploaded photo, portrait, name, or review in marketing unless you give us permission, tag us publicly, submit content for promotional use, or otherwise authorize us to share it.

How We Share Information

We may share information with service providers that help us operate our business, including:

• Website and ecommerce platform providers

• Payment processors

• Order fulfillment and print-on-demand partners

• Shipping carriers

• File storage and hosting providers

• Email and customer support platforms

• Analytics and advertising platforms

• Fraud prevention and security providers

• Professional advisors, such as legal, tax, or accounting providers

We share only the information reasonably needed for these providers to perform their services.

We may also share information if required by law, to enforce our policies, to protect our rights, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze site traffic, measure marketing performance, and show relevant advertising.

These tools may be provided by platforms such as Shopify, Google, Meta, email marketing providers, analytics providers, and advertising partners.

You can manage cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Where required by applicable law, you may have the right to opt out of certain targeted advertising or tracking activities.

Marketing Communications

If you sign up for emails or otherwise opt in, we may send you marketing messages, product updates, promotions, or launch offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@velaandpaw.com.

Even if you opt out of marketing messages, we may still send order-related or service-related emails.

Data Retention

We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, support revisions or replacements, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

You may contact us to request deletion of your personal information, subject to legal, operational, order fulfillment, and recordkeeping requirements.

Your Privacy Choices

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of marketing emails

• Opt out of certain targeted advertising or sharing activities, where applicable

To submit a privacy request, contact us at support@velaandpaw.com.

We may need to verify your identity before fulfilling certain requests.

Do Not Sell or Share

We do not sell your uploaded pet photos or custom portrait files.

Some advertising or analytics tools may collect browsing or device information for ad measurement, retargeting, or similar purposes. Depending on your location, this activity may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws.

To request an opt-out, contact us at support@velaandpaw.com with the subject line “Privacy Opt-Out.”

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, platform, or method of transmission is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

International Users

Vela & Paw is operated from the United States. If you access our website from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests, contact:

Email: support@velaandpaw.com
Website: velaandpaw.com